Last updated: May 2026
You can delete your EVraahein account at any time using either of the methods below. Deletion is permanent and cannot be undone.
Option 1 — Delete directly from the app
Option 2 — Request deletion by email
If you no longer have access to the app, email us from the address registered to your account:
Subject: Account Deletion Request
Include the email address or phone number on your account. We will process the request within 7 days.
When your account is deleted, the following data is permanently removed from our systems:
| Data type | Action |
|---|---|
| Profile (name, email, phone number) | Deleted |
| Saved vehicles and vehicle photos | Deleted |
| Saved routes and route history | Deleted |
| Charging session history | Deleted |
| Station check-ins and photos | Deleted |
| OBD trip logs and telemetry | Deleted |
| Gamification points, streaks, badges | Deleted |
| SOS alerts you submitted | Deleted |
| Block and report records | Deleted |
| Messages sent or received | Deleted |
| Hosted charger listings (if any) | Deleted |
| Aggregated, anonymised usage statistics | Retained (anonymous) |
| Transaction and financial records (if applicable) | Retained per law (7 years) |
Deletion is irreversible. Once your account is deleted, your data cannot be recovered. If you only want a break, you can simply sign out — your account will remain intact until you return.
In-app deletion is immediate — your account and all associated data listed above is removed from active systems as soon as you confirm.
Email requests are processed within 7 days. You will receive a confirmation email once the deletion is complete.
Backups are purged on our normal backup rotation cycle (maximum 30 days). Anonymous, aggregated analytics are not purged as they cannot be linked back to you.
If you have questions about data deletion, your rights under applicable privacy law, or need help with the process, contact us at: